The only motivation for this letter is to share the satisfaction I personally received by some fantastic customer service. This is a rare occurrence these days in many different aspects of daily living. This letter is aimed at those folks on Medicare, so if this does not apply to you, skip to the next letter to the editor.

My supplemental Advantage plan is being terminated next year. Before I could think about what I was going to do, I got a phone call from the facilitator who helped me last year negotiate through some complicated medical insurance choices.

If you need help figuring out what to do for a supplement to Medicare, this man will be your advocate. I highly recommend Richard Midiri, who you can reach at richardmidiri@gmail.com. Competent, sincere, efficient — all attributes that seem in short supply these days yet all active in Richard’s toolbox. And he even makes house calls!