The Town of Fountain Hills has announced the launch of “Misty,” a new, fully integrated web chat assistant designed to enhance customer service and streamline communication between residents and town staff.

Developed in partnership with Citibot, a national leader in AI-powered solutions for local government, Misty is available 24/7 on the town’s website to help residents obtain fast answers, submit service requests, and connect with the appropriate department.

Powered by cutting-edge generative AI and capable of communicating in more than 70 languages, Misty is built to serve Fountain Hills’ dynamic community. Whether it’s finding information on code enforcement, building permits or reaching a specific department, Misty delivers quick and accurate support any time of day.

“We hope this dramatically improves the user experience for residents who are looking to obtain information on town services, events, meetings and procedures on a daily basis,” said Town Manager Rachael Goodwin.

Residents can start chatting with Misty by visiting fountainhillsaz.gov and clicking the chat icon in the bottom right corner of the screen. Misty greets users instantly and guides them through their inquiry.

“Municipal websites are full of valuable information, but it can be overwhelming for residents to navigate,” said Bratton Riley, CEO of Citibot. “With Misty, Fountain Hills is creating a faster, more accessible, and more personalized experience for every resident.”

With this launch, Fountain Hills becomes the first municipality in Arizona to implement Citibot’s AI-powered resident engagement platform, reinforcing its commitment to innovation and responsive public service.